Every door is designed, manufactured and built to last. As standard, we offer a 5 year hardware and 10 year manufacture guarantee from date of delivery. If anything does go wrong our customer service team are here to help from 09.00 until 17.30 Monday-Friday. All warranty claims must be reported in writing to firstname.lastname@example.org with photographic evidence where required.
10 Year Manufacture Guarantee
The performance and quality of all profiles, sealed glass units and gaskets are guaranteed for 10 years from date of delivery. We guarantee that the colour finish on all frame profiles will not fade for 10 years as long as you regularly wash the product with warm soapy water. Do not try to clean the products with solutions containing bleach or abrasive cleaners.
10 Year Door Manufacture Guarantee
The performance and quality of all* door slabs are guaranteed for 10 years from date of delivery. We guarantee that the colour finish on will not fade for 10 years as long as you regularly wash the product with warm soapy water. Do not try to clean the products with solutions containing bleach or abrasive cleaners.
* Excludes oak and darkwood coloured door slabs - 5 year warranty to hand-applied stained colour.
5 Year Door Hardware Guarantee
All door hardware (handles, letterbox, locks) has a 5 year warranty, subject to regular maintenance and cleaning.
35 Year Door Life Expectancy
The experts have proven our GRP composite doors last for 35 years - longer than any other type of entrance door on the market.
|Door Type||Expected Life||Maintenance|
|Softwood Door||25 Years||Paint, 5 Years|
|Hardwood Door||35 Years||Paint, 5 Years|
|Steel Composite Door||30 Years||Wipe Clean|
|PVC Composite Door||25 Years||Wipe Clean|
|GRP Composite Door||35 Years||Wipe Clean|
|PVC Panel Door||20 Years||Wipe Clean|
This guarantee excludes faults caused by accident, neglect, misuse and and general 'wear and tear'.
Examples of fair wear and tear may include:
- scratched handles on doors;
- pitted, marked or broken letterboxes, handles or knockers or other door furniture;
- scratched or broken glass units after delivery;
- snapped keys in locks
In the unlikely event that a problem develops during the guarantee period, we will simply replace the faulty item. We will do our best to match any previous parts supplied, but due to availability of materials this may not be possible.
Any replacement part supplied will be covered by the warranty period activated from the original point of sale and supply and not extended.
This guarantee is only valid for doors supplied within the UK Mainland.